Evaluating customer engagement cloud solutions: Key questions to ask

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.

Choosing the wrong cloud service for customer engagement and business communications can be costly for high-growth digital businesses.  Just ask someone that made the migration and then needed to bring some functions back. 

Bringing things back in-house means large capital expenses and a number of other costly and time-intense investments. Likewise, starting the search over for another cloud offering means a loss of time and money.

To read this article in full or to leave a comment, please click here

Source: ddd

The scoop on Cisco’s resurgence in collaboration and its long range plans for IoT

Rowan Trollope was hired four years ago to breathe new life into Cisco’s collaboration group, the results of which are partially on display with new capabilities coming out in Apple’s release of iOS 10. In fact, he did so well with collaboration he was also given responsibility for Cisco’s Internet of Things efforts. Network World Editor in Chief John Dix recently caught up with Trollope, who is senior vice president and general manager, IoT and Applications, to see how he managed the collaboration turnaround and what he has planned for IoT.

To read this article in full or to leave a comment, please click here

Source: ddd

IDG Contributor Network: Unified Communications: Communications, yeah. Unified? That's questionable

Source: ddd