One of the hardest enterprise applications to manage is Unified Communications (UC). Voice and video used to be fairly straightforward. Dedicated infrastructure, cables and endpoints ensured the quality was high and the system was simple to manage but was highly inefficient and costly.
UC solutions are now software platforms running over IP networks, and the endpoints are connected over wired or wireless infrastructure. Users are no longer located in a single building and are constantly on the move. Adding to the complexity is virtualized platforms and cloud-delivered services. These many moving parts makes managing UC difficult, if not impossible, with legacy management tools.